The box is dented but the model is fine. Can I return it?

Boxes matter to collectors, so yes, if you tell us within 48 hours with photos. We will replace the box from stock where we can, or offer a partial refund if you prefer to keep the model.

A light or the pull-back motor stopped working after a week. What now?

Message us. Electronics in 1:24 models are covered for 30 days from delivery; we replace the model or refund you once you send a short video of the fault.

Can I exchange for a different model?

Yes, within the same 7-day window and the same unopened condition. The price difference is charged or refunded, and the return courier cost applies.

Do I need the original invoice?

No. Your order number is enough; the GST invoice is on file.

Returns and replacements

If a model arrives damaged, defective or not as described, we replace it or refund you. Change-of-mind returns are accepted within 7 days on unopened models.

Last updated 23 September 2026

Damaged in transit, defective or wrong item

Send us photos of the outer carton, the manufacturer box and the model on WhatsApp within 48 hours of delivery. An unboxing video helps us settle the claim in one message. We then offer a replacement from stock, or a full refund if the model is sold out. Return pickup of the damaged piece is arranged and paid by us.

Typical transit damage is a broken mirror, a bent aerial, a loose wheel or a crushed box. All of these qualify. A creased outer shipping carton with an undamaged model inside does not.

Change of mind

You can return a model within 7 days of delivery if the manufacturer box is unopened and the seals or ties are intact. Message us on WhatsApp with the order number, and we arrange a pickup. The refund is the full price paid less the return courier cost, which is ₹150 for 1:24 models and ₹250 for 1:18 and RC cars, deducted from the refund.

Opened models cannot be returned for change of mind. Collectors buy on the understanding that a model has not been handled, and we keep that promise to the next buyer.

What we cannot accept

Damage reported more than 48 hours after delivery.
Models damaged by use, drops or battery leaks, or RC cars that have been driven.
Models with the display base, box insert or manufacturer box missing.
Minor variations from the product photo, such as a different shade of the same colour or a different wheel design, when the product page states these may vary.

How the return works

Message us on WhatsApp with the order number and photos, or use the contact page.
We confirm the claim, usually within a few hours during business hours.
For pickups, pack the model back in its box inside the shipping carton. The courier collects within 2 to 4 working days.
Replacements ship as soon as the pickup is confirmed as collected, not when the return reaches us. Refunds follow the refund policy.