Do you offer store credit instead?

If you prefer, yes, and we add 5 percent to the value. But a refund to your payment method is always available.

I paid with a card that has since been cancelled.

Banks route the refund to the replacement card or the underlying account. If your bank cannot, send us a cancelled cheque or account details and we refund by bank transfer.

Yes. The refund is the full amount paid, which included GST, and a credit note is issued against the original invoice.

Refund policy

Refunds go back to the UPI ID, card or bank account you paid with, within 5 to 7 working days of approval.

Last updated 23 September 2026

When a refund is due

You cancel before dispatch: full refund.
A model fails our pre-dispatch check and you choose not to wait: full refund.
A model arrives damaged, defective or wrong and no replacement is available: full refund, including any return courier cost.
A change-of-mind return is accepted: price paid less the return courier cost stated in the returns policy.
A parcel is lost by the courier: full refund or a replacement, your choice, once the courier confirms the loss or 15 working days have passed since dispatch, whichever comes first.

How refunds are paid

Refunds are always made to the original payment method through our payment gateway. UPI and wallet refunds usually appear within 1 to 3 working days. Card and net banking refunds take 5 to 7 working days depending on the bank. We do not refund in cash or to a different account.

You get a WhatsApp or email confirmation with the gateway reference number the moment the refund is initiated. If the amount has not reached you within 7 working days of that message, send us the reference and we will chase the bank with you.

Cancellations

You can cancel any order for a full refund until it is dispatched. Message us on WhatsApp with the order number. Once a parcel has been picked up by the courier it cannot be cancelled, but you can refuse delivery; it is then treated as a change-of-mind return and the return courier cost is deducted.

Partial refunds

Where a model is complete and undamaged but the manufacturer box or display base is damaged, we may offer a partial refund of 10 to 20 percent as an alternative to a return. This is always your choice, never imposed.